My payment seems to have failed and I haven't received my materials
It's possible that your internet connection was interrupted for a short moment and your order didn't go through. In this case you can simply place your order again. If the amount has been charged, you can email us the transaction code of your successfully completed payment to contact_us@eduki.com. We will contact you as soon as your payment has been matched with your order. However, if there is no transaction code on your payment receipt, your payment has failed and you can place your order again.
We work with several payment service providers. Unfortunately, fraud sometimes occurs with online purchases. In addition, the rules and laws to prevent money laundering on the Internet are becoming stricter. Therefore, sometimes the payment process on our website may take a little longer. We don't have any control over these payment processes. These additional requirements are automated and requested directly from you by the payment provider, regardless of your order with us. Therefore, please verify the exact data entry with the respective payment service provider if you want to try again.